Privacy Policy
Effective Date: January 15, 2025
Introduction
lurevanthexa is committed to protecting your privacy and handling your personal information with care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lurevanthexa.com or use our financial services platform focused on team motivation and professional development.
By accessing or using our services, you agree to the collection and use of information in accordance with this policy. We encourage you to read this policy carefully to understand our practices regarding your personal data and how we will treat it.
Information We Collect
We collect various types of information to provide and improve our services to you. The information we gather falls into several categories:
Personal Information
- Full name and contact details
- Email address and phone number
- Postal address including state and postcode
- Date of birth and identification documents
- Employment information and company details
Financial Information
- Bank account details for transactions
- Payment card information (securely processed)
- Transaction history and payment records
- Credit history where applicable
- Investment preferences and risk tolerance
Technical Information
- IP address and browser type
- Device information and operating system
- Cookies and similar tracking technologies
- Usage patterns and site navigation data
- Login times and session duration
How We Use Your Information
Your information helps us deliver personalized financial services and maintain the security of our platform. We process your data for legitimate business purposes and to fulfill our contractual obligations to you.
We use collected information to provide account management services, process transactions, communicate important updates about your account, and offer educational resources related to financial planning and team motivation strategies. Additionally, we analyze usage patterns to improve our platform's functionality and user experience.
Our team motivation services require understanding your professional background and goals, which helps us tailor content and recommendations. We also use aggregated, non-identifiable data for research purposes to better understand trends in workplace motivation and financial wellness.
Your Privacy Rights Under Australian Law
Under the Privacy Act 1988 (Cth) and Australian Privacy Principles, you have specific rights regarding your personal information. We respect these rights and have established procedures to help you exercise them.
Access
Request access to the personal information we hold about you, including details about how we use and disclose it.
Correction
Ask us to correct any personal information about you that is inaccurate, out-of-date, incomplete, or misleading.
Deletion
Request deletion of your personal information, subject to our legal and regulatory obligations.
Object
Object to certain processing of your personal information, particularly for marketing purposes.
Data Security Measures
We implement comprehensive security measures to protect your personal and financial information from unauthorized access, use, or disclosure. Our security framework includes both technical and organizational measures.
Encryption
All sensitive data is encrypted both in transit and at rest using industry-standard encryption protocols.
Access Controls
Strict access controls ensure only authorized personnel can access your information on a need-to-know basis.
Monitoring
Continuous monitoring systems detect and respond to potential security threats in real-time.
Data Retention Periods
We retain your personal information for different periods depending on the type of information and legal requirements. Here's how long we typically keep various categories of data:
Transaction Records
Financial transaction data is retained for seven years in accordance with Australian taxation and financial services legislation.
Account Information
Basic account details and communication records are kept for five years after account closure or last interaction.
Marketing Data
Marketing preferences and communication data are retained for two years unless you request earlier deletion.
Technical Logs
Website usage logs and technical data are typically retained for 90 days for security and performance monitoring.
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in specific circumstances as outlined below, always in accordance with Australian privacy laws.
We may disclose your information to trusted service providers who assist us in operating our platform, conducting business, or serving you. These parties are contractually obligated to keep your information confidential and use it only for the specified purposes.
In cases where we're required by law, regulation, or legal process, we may disclose your information to government agencies, regulatory bodies, or law enforcement. We may also share information if necessary to protect our rights, property, or safety, or that of our users or others.
International Data Transfers
While we primarily store and process your data within Australia, some of our service providers may be located overseas. When we transfer personal information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.
We only work with international partners who provide adequate levels of data protection and have appropriate privacy safeguards in place. Any cross-border data transfers comply with Australian Privacy Principle 8 and other applicable data protection requirements.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. You can control cookie settings through your browser preferences.
We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period). These help us remember your preferences, keep you logged in, and provide personalized content based on your interests in team motivation and financial education.
Updates to This Policy
We review and update this Privacy Policy regularly to reflect changes in our practices, technology, legal requirements, or business operations. When we make significant changes, we'll notify you through our website or via email.
We encourage you to review this policy periodically to stay informed about how we protect your information. The effective date at the top of this policy indicates when it was last updated. Continued use of our services after policy updates constitutes acceptance of the revised terms.
Contact Us About Privacy
If you have questions about this Privacy Policy, want to exercise your privacy rights, or need to report a privacy concern, please contact our Privacy Officer:
lurevanthexa Privacy Officer
42 Marsden Rd, Sydney NSW 2114, Australia
Phone: +61 2 8007 5045
Email: privacy@lurevanthexa.com
We aim to respond to all privacy inquiries within 30 days. For complaints about our handling of your personal information, you may also contact the Office of the Australian Information Commissioner.